FAQ
ROAST AND SHIP SCHEDULE
We roast fresh coffee Monday through Friday, and ship most orders within 24 hours of roasting.
Our schedule may adjust slightly during holidays or in response to shipping service changes.
SHIPPING METHODS
We ship UPS Ground, USPS Priority and USPS First Class. The default and most applicable shipping method will populate on checkout based on your items and shipping address. If you have special shipping requests, let us know!
⚠️ Please double-check your address at checkout — we are unable to make edits after your order is placed.
SUBSCRIPTIONS
We offer a variety of subscription options based on flavor preferences. You can schedule the subscriptions to match your preferred delivery frequency.
You can manage your subscription via the Manage Subscription page (found under your account details). From there you can:
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Adjust shipping frequency
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Change addresses
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Manage active subscriptions
Note: Subscription management is separate from your standard customer account.
We also offer 3- and 6-month prepaid subscriptions — perfect for gifting!
DECAFFEINATION
We currently offer:
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Decaf Flume Seasonal Blend (available year-round)
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Occasional Single-Origin Decafs and limited releases (get them while they last!)
All of our decaf options are processed using either the water process or ethyl acetate ("sugarcane") process.
Looking for a half-caf? While we don’t offer one, you can create your own by blending Decaf Flume with Creamery or Portage.
CERTIFIED ORGANIC
As of January 2022, Ruby is an Organic Certified processing facility, which means that the coffees we source from a number of producers who hold an organic certification themselves can be sold as organic coffees.
Organic August is our flagship light and bright certified organic blend; Organic Tomorrow is a rotating organic single origin. These are both available year round!
Keep an eye out for other certified organic selections throughout the year.
You can read more about the organic certification process and what it means to us here.
ROAST DEGREE
Our roasts range from medium-light to medium-dark, with subtle differences across the lineup.
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In general, our blends are roasted slightly darker than our single origin coffees.
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Portage is our darkest roast, with rich chocolatey depth.
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August is our lightest blend, offering a vibrant, balanced cup.
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Our lightest roasts overall tend to be single origin releases from Africa, which showcase bright, fruit-forward flavors.
We roast to highlight both the distinctive origin characteristics and the sweetness and complexity developed through roasting — aiming for consistently delicious, approachable results.
SOURCING OUR COFFEES
Our sourcing is built on long-term relationships and key values:
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Quality
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Sustainability
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Transparency
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Collaboration
We work closely with producers, importers, and exporters, with a focus on ethical, long-term impact.
We’ve visited coffee farms and producers in:
Nicaragua, El Salvador, Costa Rica, Guatemala, Honduras, Colombia, Kenya, Ethiopia
Have a question about a specific origin or project? Reach out anytime.
SHELF LIFE AND STORAGE
For best flavor, enjoy your coffee within 90 days of the roast date.
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Store in a cool, dry place — your pantry works great!
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Avoid the freezer unless the bag is unopened and for long-term storage only.
Our coffee bags are resealable and include a one-way valve for freshness. If transferring coffee, use an airtight container.
FINDING RUBY COFFEE ROASTERS IN YOUR AREA
Ruby is proudly served in some of the best cafes, markets, and restaurants across the U.S., including:
NYC, Miami, Madison, Chicago, Seattle, Gainesville, New Orleans, Los Angeles, DC, and more.
Want to find Ruby near you?
Email us at ruby@rubycoffeeroasters.com
BREWING
We have a number of comprehensive brew guides available here.
Any other questions? Feel free to send us an email to: ruby@rubycoffeeroasters.com